GLOWiD reduces delivery errors by 50%

Sweden-based skincare company GLOWiD has improved customer service with better delivery speeds and reduced customer complaints with a new delivery platform

GLOWiD’s previous delivery management provider did not integrate with Shopify, so the team had to process deliveries manually, putting extreme time constraints on the warehouse and increasing the risk of human error.

Since the team has implemented nShift Delivery and Checkout, they have:

Reduced order processing time by 83% - from three minutes to just 30 seconds per shipment saving the equivalent of 1.5 full-time employees annually

Cut delivery errors by 50% - automatic printing has boosted accuracy. Error rates fell by up to 50%, reducing mistakes with shipping selection and label printing. As well as improving accuracy, this freed up time for staff to focus on higher-value tasks

Kajsa Karlsson, warehouse manager at GLOWiD, said: "The time we’ve saved working with nShift is incredible. We can now focus on growing the business further rather than getting stuck in manual tasks. With our previous delivery management partner, the delivery process was often time-consuming and cumbersome. With nShift, everything is easier."