Stenströms tailors delivery

Premium clothing brand Stenströms has boosted its international shipments by 153% after tailoring its delivery experience to each local market

Stenströms achieved this uplift in engagement after teaming up with nShift, the delivery management and experience platform.

For decades, customers purchased Stenströms’ quality clothing from its own stores or from multi-brand retailers.  Though it launched its ecommerce operation in 2018, online sales remained a peripheral part of their business for the next two years.  

All this changed with the outbreak of Covid-19 and the difficulties the pandemic posed to in-store shopping.  Stenströms quickly realised that creating the best-possible ecommerce experience would not only get them through the pandemic.  It could help the business thrive in the long term by enabling them to better serve international markets.

Scale

In 2021, Stenström chose to work with nShift to perfectly craft a consumer experience, scale up their shipping operations and expand their offer in international markets. 

nShift Deliver creates access to a network of more than 1000 carriers, facilitating shipments to markets around the world.  Deliver connects seamlessly to nShift Checkout, which enables Stenströms to provide best-fit delivery options to customers in each country. These delivery options are interwoven with Stenströms checkout page, creating a seamless customer experience. 

Yasser Shabbir Sveder, head of ecommerce at Stenströms, said: “Quality and fit are the foundation of Stenströms.  We knew that for our ecommerce operation to become a real success, the online experience had to match our high standards and be the best fit for the local market.  We were confident that nShift had the capability to help us manage our shipping operation and to give the customers an experience that reflected the prestige of our brand.”