Scotmid Co-op completes rollout of assisted checkout solution

Scotmid Co-op has completed the rollout of assisted checkout solution from 4POS, enhancing CX, streamlining operations and future-proofing its store estate

Scotmid Co-op has enhanced customer experience (CX), streamlined store operations and future-proofed its estate with a modular, hybrid self-checkout solution from leading Point of Sale innovator, 4POS.

Recognising shopper demand for fast, convenient and flexible checkout experiences, Scotmid, Scotland's largest independent co-operative, sought to reduce checkout friction, improve customer service and optimise self-checkout (SCO) processes.  Investing over £3.5million in modernising its SCO, Scotmid selected Pan Oston + 4POS to deliver an assisted checkout model across its estate.

The move saw 4POS deploy a hybrid solution, which allows shoppers to independently operate SCOs while dual, colleague-facing screens mean Scotmid staff can still step in to actively support the sale and elevate checkout experiences.

“We were particularly impressed by the modular approach,” Allan Robertson, Procurement & Sustainability Manager at Scotmid Co-op, explained. “The fact that the same core hardware could be used across traditional tills and SCO created real flexibility, allowing us to model different store configurations and future-proof the estate.”