Articles tagged #CALL CENTRE
Found 7 matching articles.
#Survey
Survey: consumers distrust call centre security
Published 11.03.13 by Retail Technology
Banks, retailers and mobile operators fare poorly in consumer perception stakes, as six million end relationship with organisations each year due to call centre security concerns#Survey
New survey finds 70% of Brits abandon online carts
Published 10.07.13 by Retail Technology
The latest in our series of Ask the Expert articles explores why new research has found online basket abandonment remains high#Survey
SURVEY: Call centre fraud prevention found lacking
Published 20.09.13 by Retail Technology
New research shows consumers positively favour brands and call centres that provide tangible reassurance over card payment security#Glossybox
Glossybox optimises global customer service
Published 12.02.14 by Retail Technology
The online beauty retailer partners over new customer contact centre systems in Europe, with plans to expand into China, Japan, Korea and the US #Lacoste
Lacoste selects order management system
Published 23.04.14 by Retail Technology
Global fashion brand will use software manage international omnichannel retail operation to boost conversion, loyalty and the lifetime value of its customers #Monsoon
E-commerce deal takes Monsoon Accessorize global
Published 16.12.11 by Retail Technology
Fashion retailer selects hybris for international multichannel roll out#PCI DSS
Toxic legacy call recordings pose risk
Published 02.07.13 by Retail Technology
Over a billion call recordings containing payment card details put UK retailers at risk of breaching PCI DSS regulations