Articles tagged #EXPERIENCE
Found 22 matching articles. Showing page 2 of 2.
#Mulberry
Should retailers care about what music they play in-store?
Published 18.09.14 by Retail Technology
Music and branding specialist Rob Wood examines the impact of music on a retailers brand and customer relationship #Customer experience
The customer experience blueprint
Published 09.08.17 by Retail Technology
In todays digital age a great customer experience (CX) is paramount for the future growth and bottom line of any retailer. VoiceSages John Duffy explains how retailers are using technology to ensure CX meets or surpasses customer expectations#Customer experience
Experience is key
Published 06.09.17 by Retail Technology
Customer experience (CX) is essential to the success of any modern retail company but what role does technology play in this? VoiceSages John Duffy explains#Bazaarvoice
Consumers respond to visual content
Published 19.04.18 by Retail Technology
A new report from Bazaarvoice reveals that visual content used as part of the shopping experience produces a 111% conversion lift#Black Friday
The Dark Side of Black Friday
Published 21.11.18 by Retail Technology
A good Black Friday period can make a retailers year but it can also cause significant brand damage if things go wrong says Andrew Vermes, Senior Consultant at Kepner-Tregoe #Asda
Asda fine tunes customer experience
Published 01.03.19 by Retail Technology
Supermarket Asda has selected a new in-store radio provider #Prada Group
Prada Group adopts new CX software
Published 16.05.19 by Retail Technology
Luxury brand and retailer Prada Group is implementing new advanced customer experience (CX) software throughout the globe
#Chatbots
Debunking chatbot myths
Published 02.07.19 by Retail Technology
Chatbots have become increasingly popular among retailers looking to improve customer experience. But just how efficient are they? Rodney Hassard from Genesys goes mythbusting
#personalisation
BSH gets personal
Published 21.12.23 by Retail Technology
Home appliance maker BSH Group has used Medallia Experience Orchestration to personalise each customer’s brand experience#Ikea
Ikea upgrades employee experience
Published 07.03.24 by Retail Technology
Iconic home furnishing company Inter Ikea Group has been with HR solutions provider Workday for over five years to transform its employee experience with Workday Human Capital Management (HCM)