Articles tagged #LEADERSHIP
Found 2 matching articles.
#Customer service
Survey: Poor multichannel service costs custom
Published 30.01.14 by Retail Technology
Consumers express frustration when the service they receive does not take account of previous contact through another channel#Leadership
Leading the way
Published 22.03.19 by Retail Technology
Creating a seamless omnichannel experience for consumers is essential, but whatÂ’s the secret to a successful strategy? It all comes down to leadership says Claire Stewart from Berwick Partners