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Articles tagged #LEADERSHIP

Found 2 matching articles.

#Customer service

Survey: Poor multichannel service costs custom

Published 30.01.14 by Retail Technology
Consumers express frustration when the service they receive does not take account of previous contact through another channel
#Leadership

Leading the way

Published 22.03.19 by Retail Technology
Creating a seamless omnichannel experience for consumers is essential, but whatÂ’s the secret to a successful strategy? It all comes down to leadership says Claire Stewart from Berwick Partners