Furniture Village transforms CX with app
Home furnishings retailer Furniture Village has transformed its customer experience with a new clienteling app
The Furniture Village app was designed by Red Ant to connect the dots between on- and offline, empowering consultants with insight into the customer’s online activity, improving customer service and creating trusted allies of Furniture Village consultants.
Red Ant's solution has delivered ROI in six months on just 50% of product range and customer checkout time has been reduced to five minutes from 20-30 minutes.
See a video case study of the implementation here