Articles tagged #CENTRE
Found 40 matching articles. Showing page 1 of 4.
#Mothercare
Mothercare centralises brand content
Published 08.03.13 by Retail Technology
Childcare products High Street retailer selects ConcretePlatform to provide a single cloud-based home for its Mothercare and Early Learning Centre brands#Survey
Survey: consumers distrust call centre security
Published 11.03.13 by Retail Technology
Banks, retailers and mobile operators fare poorly in consumer perception stakes, as six million end relationship with organisations each year due to call centre security concerns#Customer service
Why modern customer service has to be omnichannel
Published 09.04.13 by Retail Technology
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands#Bristan
STUDY: Bristan updates customer contact
Published 09.04.13 by Retail Technology
UK bathroom product supplier implements next-generation customer contact infrastructure to future-proof its customer services strategy#Contact
Contact centres hold service key
Published 10.04.13 by Retail Technology
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment#Customer service
UK consumers expect ‘bricks and clicks’ integration
Published 19.04.13 by Retail Technology
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands#Joules
Joules trains staff for distribution centre update
Published 10.05.13 by Retail Technology
Apparel retailer prepares distribution centre staff for a systems overhaul in support of requirements to meet growing demand and maintain customer service levels#RBTE
Retail tech show announces 2014 plans
Published 14.05.13 by Retail Technology
Retail Business Technology Expo 2014 aims to stake its claim as the leading European Retail event with a number of planned developments#High Street
From the High Street to high tweets
Published 07.06.13 by Retail Technology
Retail veteran and one of Mary Portas' pilot mentors, Simon Baldwin argues that shopping centres are failing to cater for, adapt to and capitalise on m-commerce growth#Survey
New survey finds 70% of Brits abandon online carts
Published 10.07.13 by Retail Technology
The latest in our series of ‘Ask the Expert’ articles explores why new research has found online basket abandonment remains high#Survey
SURVEY: Call centre fraud prevention found lacking
Published 20.09.13 by Retail Technology
New research shows consumers positively favour brands and call centres that provide tangible reassurance over card payment security#Steinhoff
Bensons for Beds owner outsources IT
Published 15.10.13 by Retail Technology
Steinhoff takes on managed service for critical IT infrastructure to ensure its UK retail businesses can manage peak and troughs in demand as well as business change