Retail Technology
| Log in | Subscribe



Subscribe | Log in
Retail Technology
Subscribe

Articles tagged #CENTRE

Found 38 matching articles. Showing page 1 of 4.

#Mothercare

Mothercare centralises brand content

Published 08.03.13 by Retail Technology
Childcare products High Street retailer selects ConcretePlatform to provide a single cloud-based home for its Mothercare and Early Learning Centre brands
#Survey

Survey: consumers distrust call centre security

Published 11.03.13 by Retail Technology
Banks, retailers and mobile operators fare poorly in consumer perception stakes, as six million end relationship with organisations each year due to call centre security concerns
#Customer service

Why modern customer service has to be omnichannel

Published 09.04.13 by Retail Technology
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands
#Bristan

STUDY: Bristan updates customer contact

Published 09.04.13 by Retail Technology
UK bathroom product supplier implements next-generation customer contact infrastructure to future-proof its customer services strategy
#Contact

Contact centres hold service key

Published 10.04.13 by Retail Technology
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment
#Customer service

UK consumers expect ‘bricks and clicks’ integration

Published 19.04.13 by Retail Technology
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands
#Joules

Joules trains staff for distribution centre update

Published 10.05.13 by Retail Technology
Apparel retailer prepares distribution centre staff for a systems overhaul in support of requirements to meet growing demand and maintain customer service levels
#RBTE

Retail tech show announces 2014 plans

Published 14.05.13 by Retail Technology
Retail Business Technology Expo 2014 aims to stake its claim as the leading European Retail event with a number of planned developments
#High Street

From the High Street to high tweets

Published 07.06.13 by Retail Technology
Retail veteran and one of Mary Portas' pilot mentors, Simon Baldwin argues that shopping centres are failing to cater for, adapt to and capitalise on m-commerce growth
#Survey

New survey finds 70% of Brits abandon online carts

Published 10.07.13 by Retail Technology
The latest in our series of ‘Ask the Expert’ articles explores why new research has found online basket abandonment remains high
#Survey

SURVEY: Call centre fraud prevention found lacking

Published 20.09.13 by Retail Technology
New research shows consumers positively favour brands and call centres that provide tangible reassurance over card payment security
#Steinhoff

Bensons for Beds owner outsources IT

Published 15.10.13 by Retail Technology
Steinhoff takes on managed service for critical IT infrastructure to ensure its UK retail businesses can manage peak and troughs in demand as well as business change