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Articles tagged #CUSTOMER SERVICE

Found 21 matching articles. Showing page 1 of 2.

#Customer service

Why modern customer service has to be omnichannel

Published 09.04.13 by Retail Technology
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands
#Customer service

UK consumers expect ‘bricks and clicks’ integration

Published 19.04.13 by Retail Technology
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands
#Scotmid

Scotmid introduces self-checkout instore

Published 30.10.13 by Retail Technology
Community convenience store retailer seeks to increase products availability and move staff onto shopfloor using new customer self-checkout systems
#Customer

2014 – A year for rebuilding trust

Published 08.01.14 by Retail Technology
Customer service expert calls on organisations to recognise how technology is empowering consumers and most effective when increasing service levels and convenience
#Customer service

Survey: Poor multichannel service costs custom

Published 30.01.14 by Retail Technology
Consumers express frustration when the service they receive does not take account of previous contact through another channel
#Store

Tech-empowered staff win at point of sale

Published 31.03.14 by Retail Technology
People management expert John Berry discusses the impact technology is having on retailers' attempts to better inform staff and so improve levels of customer service
#Domino's Pizza

Voice ordering for Domino’s Pizza apps

Published 20.06.14 by Retail Technology
The pizza delivery giant adds voice ordering facility on its iPhone and Android app
#self-service

Survey: Customers frustrated by self-service technology

Published 07.07.14 by Retail Technology
Human interaction is still key to getting customer service right, according to recent research into the use of self-service machines in the UK
#customer service

SURVEY: UK retail delivers poor Twitter customer service

Published 09.07.14 by Retail Technology
New research found that email was a more effective customer service channel than social media for top UK retailers
#social media

Why retailers shouldn't fear powerful customers

Published 22.07.14 by Retail Technology
Tom Whitney discusses what retailers can do to embrace the age of the ‘powerful customer’
#Selfridges

Selfridges ‘listens’ to online customer comments

Published 06.08.14 by Retail Technology
The department store is using enterprise listening technology to engage with customers online
#Potters Resort

Live video booking spike at Potters Resort

Published 08.08.14 by Retail Technology
The five star holiday village has reported a 670% increase in bookings after replacing text-based chat with live video assistance