Articles tagged #CUSTOMER SERVICE

Found 22 matching articles. Showing page 1 of 2.

Why modern customer service has to be omnichannel

Published 09.04.13 by Retail Technology

Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands

#Customer service

UK consumers expect bricks and clicks integration

Published 19.04.13 by Retail Technology

New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands

#Scotmid

Scotmid introduces self-checkout instore

Published 30.10.13 by Retail Technology

Community convenience store retailer seeks to increase products availability and move staff onto shopfloor using new customer self-checkout systems

#Customer

2014 A year for rebuilding trust

Published 08.01.14 by Retail Technology

Customer service expert calls on organisations to recognise how technology is empowering consumers and most effective when increasing service levels and convenience

#Customer service

Survey: Poor multichannel service costs custom

Published 30.01.14 by Retail Technology

Consumers express frustration when the service they receive does not take account of previous contact through another channel

#Store

Tech-empowered staff win at point of sale

Published 31.03.14 by Retail Technology

People management expert John Berry discusses the impact technology is having on retailers' attempts to better inform staff and so improve levels of customer service

#Domino's Pizza