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Articles tagged #CUSTOMER

Found 96 matching articles. Showing page 1 of 8.

#Crew Clothing

STUDY: Site testing supports winning Crew

Published 15.03.13 by Retail Technology
UK clothing retailer develops sophisticated customer optimisation strategies using A/B and multivariate testing to enhance the customer journey
#JD Wetherspoon

JD Wetherspoon sets the bar for customer experience

Published 07.03.13 by Retail Technology
UK-wide pub chain to implement customer feedback programme across UK outlets linked to online promotion
#Anglia Co-operative

Anglia Co-Operative unifies store management processes

Published 22.02.10 by Retail Technology
Productivity management system implemented across entire convenience, supermarket and department store portfolio
#Mobile

Research: mobile closes in online

Published 28.02.13 by Retail Technology
Customer satisfaction gap between mobile and traditional retail websites narrows, according to the latest survey of customers using the top 40 m-commerce sites in the UK
#Argos

Content filtering exposes Argos customer card details

Published 05.03.10 by Retail Technology
Cybercriminals can exploit unencrypted HTML content warns web and email security expert
#Customer service

Why modern customer service has to be omnichannel

Published 09.04.13 by Retail Technology
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands
#Bristan

STUDY: Bristan updates customer contact

Published 09.04.13 by Retail Technology
UK bathroom product supplier implements next-generation customer contact infrastructure to future-proof its customer services strategy
#Contact

Contact centres hold service key

Published 10.04.13 by Retail Technology
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment
#Webb-Morgan

Store retailers drive customer experience focus

Published 16.04.13 by Retail Technology
Business blogger, Megan Webb-Morgan argues the importance of technology in helping retail brands focus on customer experience as a differentiator
#Customer

Poor service loses UK e-retail £20bn

Published 12.04.13 by Retail Technology
Rude, slow and sloppy online responses affect 65% of online shoppers according to survey carried out by online customer helpdesk provider for small-to-midsized businesses
#Customer service

UK consumers expect ‘bricks and clicks’ integration

Published 19.04.13 by Retail Technology
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands
#Wi-Fi

UK stores fail to offer free Wi-Fi

Published 19.04.13 by Retail Technology
A new survey has found, despite a number of retail and hospitality companies taking the lead, the majority of major UK retailers do not offer free instore Wi-Fi