Articles tagged #CUSTOMER
Found 107 matching articles. Showing page 8 of 9.
#Customers
The new customer reality
Published 04.10.17 by Retail Technology
How important is customer interaction to modern retailers and what role can new technology play in this? Andreas Hassellöf, founder of Ombori Group, explains#Hamleys
CASE STUDY: Hamleys slashes costs with new customer tool
Published 26.10.17 by Retail Technology
Toy retailer Hamleys boosts agent morale and sees 50% reduction in costs with new customer support tool#Customers
The inclusive customer offer
Published 14.11.17 by Retail Technology
Joanne Turner, head of marketing at queue management specialist Tensator, on why retailers should line up to provide an inclusive customer journey#Shop Direct
Shop Direct builds on loyalty
Published 03.04.18 by Retail Technology
Online pure-play retailer Shop Direct is doubling down on customer engagement and loyalty with a new tech partnership#Accenture Customer Information Network
A glimpse of the future in Milan
Published 17.05.18 by Retail Technology
Andrew Busby, Retail Technology editor-at-large and founder of retail analysts Retail Reflections, reports back from the Accenture Customer Information Network (ACIN) innovation centre in Milan#Customer service
Small retailers, big future?
Published 28.10.18 by Retail Technology
Elite retailers are using cutting edge solutions to keep customers happy, but what does the future of customer service look like for small retailers? Nikki Flanders, COO, Opus Energy, takes a look#Black Friday
The Dark Side of Black Friday
Published 21.11.18 by Retail Technology
A good Black Friday period can make a retailers year but it can also cause significant brand damage if things go wrong says Andrew Vermes, Senior Consultant at Kepner-Tregoe #Michael Kors
Michael Kors pilots new platform
Published 11.12.18 by Retail Technology
Luxury retailer Michael Kors is piloting a new platform for next generation customer engagement #Asda
Asda fine tunes customer experience
Published 01.03.19 by Retail Technology
Supermarket Asda has selected a new in-store radio provider #Missguided
Missguided tech to boost customer service
Published 01.05.19 by Retail Technology
Fashion retailer Missguided is looking to raise its customer service score by 20% with new customer experience software#Chatbots
Debunking chatbot myths
Published 02.07.19 by Retail Technology
Chatbots have become increasingly popular among retailers looking to improve customer experience. But just how efficient are they? Rodney Hassard from Genesys goes mythbusting
#reta
Smart retail tech gains recognition – apps, self-checkout & unmanned stores
Published 18.02.20 by Retail Technology
Retail IT innovation gains European retail technology awards recognition at EuroShop 2020