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Articles tagged #CONTACT

Found 34 matching articles. Showing page 1 of 3.

#NFC

Will NFC become the m-commerce standard?

Published 17.04.13 by Retail Technology
With NFC-enabled phones set to exceed 500 million by 2014, the Retail Technology homepage poll asked signage expert Mark Bartlett if he is betting the comms technology will become standard
#Customer service

Why modern customer service has to be omnichannel

Published 09.04.13 by Retail Technology
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands
#Bristan

STUDY: Bristan updates customer contact

Published 09.04.13 by Retail Technology
UK bathroom product supplier implements next-generation customer contact infrastructure to future-proof its customer services strategy
#Contact

Contact centres hold service key

Published 10.04.13 by Retail Technology
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment
#Customer service

UK consumers expect ‘bricks and clicks’ integration

Published 19.04.13 by Retail Technology
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands
#Marks & Spencer

Marks & Spencer reports on contactless roll-out

Published 13.05.13 by Retail Technology
Multichannel retailer completes mobile store payment technology deployment to become Visa’s number one UK contactless retailer
#Samsung

Galaxy S4 enables NFC payments

Published 20.05.13 by Retail Technology
Samsung latest smartphone launch is a harbinger of things to come, according to retail revenue and business assurance expert, Ana Cunha
#Contactless

Analyst spurs contactless hype debate

Published 12.07.10 by Retail Technology
New analysis casts doubt over the viability and uptake of wireless, contactless payments, but the payments industry begs to differ
#Lidl

Lidl launches contactless across UK estate

Published 23.08.13 by Retail Technology
High Street grocer reveals 600-store roll out as provider's contactless transactions break four million barrier for first time
#Google

Google launches new version of Wallet app

Published 17.09.13 by Retail Technology
Banking on apps integration to grow m-commerce ecosystem with loyalty programme and cards integration via Android operating system and with existing e-commerce sites
#Mobile

Mobile IT strategies: be careful what you wish for

Published 09.10.13 by Retail Technology
Industry expert Graham Opie discusses how retailers' mobile IT strategy and execution stacks up compared to other industries for enhancing business efficiency as well as customer propositions
#Mobile

Mobile money failing UK consumers and merchants

Published 02.10.13 by Retail Technology
New research finds just 10% of smartphone users have made an instore mobile payment while even fewer merchants can accept mobile payments