Articles tagged #CUSTOMER EXPERIENCE
Found 5 matching articles.
#Customer experience
The customer experience blueprint
Published 09.08.17 by Retail Technology
In todays digital age a great customer experience (CX) is paramount for the future growth and bottom line of any retailer. VoiceSages John Duffy explains how retailers are using technology to ensure CX meets or surpasses customer expectations#Customer experience
Experience is key
Published 06.09.17 by Retail Technology
Customer experience (CX) is essential to the success of any modern retail company but what role does technology play in this? VoiceSages John Duffy explains#Black Friday
The Dark Side of Black Friday
Published 21.11.18 by Retail Technology
A good Black Friday period can make a retailers year but it can also cause significant brand damage if things go wrong says Andrew Vermes, Senior Consultant at Kepner-Tregoe #Asda
Asda fine tunes customer experience
Published 01.03.19 by Retail Technology
Supermarket Asda has selected a new in-store radio provider #Chatbots
Debunking chatbot myths
Published 02.07.19 by Retail Technology
Chatbots have become increasingly popular among retailers looking to improve customer experience. But just how efficient are they? Rodney Hassard from Genesys goes mythbusting
