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Articles tagged #CUSTOMER EXPERIENCE

Found 7 matching articles.

#Customer experience

The customer experience blueprint

Published 09.08.17 by Retail Technology
In today’s digital age a great customer experience (CX) is paramount for the future growth and bottom line of any retailer. VoiceSage’s John Duffy explains how retailers are using technology to ensure CX meets or surpasses customer expectations
#Customer experience

Experience is key

Published 06.09.17 by Retail Technology
Customer experience (CX) is essential to the success of any modern retail company but what role does technology play in this? VoiceSage’s John Duffy explains
#Black Friday

The Dark Side of Black Friday

Published 21.11.18 by Retail Technology
A good Black Friday period can make a retailer’s year but it can also cause significant brand damage if things go wrong says Andrew Vermes, Senior Consultant at Kepner-Tregoe
#Asda

Asda fine tunes customer experience

Published 01.03.19 by Retail Technology
Supermarket Asda has selected a new in-store radio provider
#Chatbots

Debunking chatbot myths

Published 02.07.19 by Retail Technology
Chatbots have become increasingly popular among retailers looking to improve customer experience. But just how efficient are they? Rodney Hassard from Genesys goes mythbusting
#Currys

Shoptalk Europe 2024: Currys bets big on generative AI

Published 03.06.24 by Miya Knights, Publisher
The UK-based consumer electronics retailer reveals how it is using the latest tech to grow and build out its business model
#Content

Boosting sales by transforming customer digital experiences

Published 02.12.24 by Retail Technology
Conor Egan, Vice President, Product, Contentstack, explains how retailers can drive sales by transforming customer digital experiences through their choice of content management system