Articles tagged #OCI
Found 129 matching articles. Showing page 1 of 11.
#Swarovski
Swarovski unveils ‘wish list’ for social channels
Published 05.06.13 by Retail Technology
Creative digital agency creates Facebook ‘present finder’ e-commerce tool for leading jewellery retail brand#EuroShop
EuroShop 2011: international trade fair preview
Published 26.11.10 by Retail Technology
EuroShop 2011 in Düsseldorf: The Mecca of the Global Retail Industry, with a supporting programme for high-calibre forums, coveted awards and innovative special instore shows
#EuroCIS
Reta awards: Real-time data goes mobile
Published 22.02.13 by Retail Technology
The EHI reta 2013 awards recognise the most innovative IT projects in Europe involving retailers including Shop Direct Group, Tommy Hilfiger and Migros Turkey#Customer service
Why modern customer service has to be omnichannel
Published 09.04.13 by Retail Technology
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands#Contact
Contact centres hold service key
Published 10.04.13 by Retail Technology
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment#Customer
Poor service loses UK e-retail £20bn
Published 12.04.13 by Retail Technology
Rude, slow and sloppy online responses affect 65% of online shoppers according to survey carried out by online customer helpdesk provider for small-to-midsized businesses#Customer service
UK consumers expect ‘bricks and clicks’ integration
Published 19.04.13 by Retail Technology
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands#North Face
The North Face offers experiential rewards
Published 23.04.13 by Retail Technology
VIPeak aims to give outdoor clothing brand’s customers rewards beyond the shopping experience to increase levels of engagement and insight #Fashion
How to be a proactive fashion retailer
Published 07.05.13 by Retail Technology
Retail consultant Richard Emmott shares some top tips on how fashion retailers should prepare to capitalise on the ongoing development of multichannel retailing #Unilever
Unilever gets rapid social roll out
Published 21.05.13 by Retail Technology
Works with systems integrator to build digital social platform for global consumer marketing communications in three months#Activist
Why retailers need to IT to monitor NGOs
Published 22.05.13 by Retail Technology
The rise of activist organisations, in concert with the power of the internet and social networks, is forcing retailers to monitor their brands ever more closely according to expert Robert Blood#Ecommerce
Event Report: Retailers convene at DELIVER 2022
Published 15.06.22 by Miya Knights, Publisher
Retail Technology magazine discovers the latest ecommerce and logistics trends at popular European event