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Articles tagged #SERVICE

Found 106 matching articles. Showing page 6 of 9.

#customer service

SURVEY: UK retail delivers poor Twitter customer service

Published 09.07.14 by Retail Technology
New research found that email was a more effective customer service channel than social media for top UK retailers
#7-Eleven

MoneyGram and 7-Eleven extend Australian agreement

Published 04.07.14 by Retail Technology
The deal allows customers to send and receive funds around the clock at over 530 7-Eleven stores in Australia
#FitFlop

Service desk supports FitFlop customer focus

Published 10.07.13 by Retail Technology
Footwear brand updates IT support management to step up social media communication and enhance customer service
#social media

Why retailers shouldn't fear powerful customers

Published 22.07.14 by Retail Technology
Tom Whitney discusses what retailers can do to embrace the age of the ‘powerful customer’
#Selfridges

Selfridges ‘listens’ to online customer comments

Published 06.08.14 by Retail Technology
The department store is using enterprise listening technology to engage with customers online
#Potters Resort

Live video booking spike at Potters Resort

Published 08.08.14 by Retail Technology
The five star holiday village has reported a 670% increase in bookings after replacing text-based chat with live video assistance
#e-commerce

Newegg expands into Ireland

Published 14.08.14 by Retail Technology
The online tech retailer has also launched online stores in India, The Netherlands, New Zealand, Poland and Singapore
#John Lewis

Click & collect for John Lewis and CollectPlus

Published 21.08.14 by Retail Technology
Online customers of the UK retailer can collect items at locations on the CollectPlus network
#TGI Friday's

Study: TGI Friday's UK consolidates restaurant IT support

Published 29.08.14 by Retail Technology
The restaurant chain has simplified its on the ground IT support to streamline tech support and reduce staff distraction
#Paul UK

Paul UK updates mobile telecoms

Published 01.09.14 by Retail Technology
The bakery chain is updating its mobile telecoms estate following a competitive tender process
#Poundland

Poundland upgrades IT network

Published 07.09.11 by Retail Technology
New IT infrastructure agreement to deliver better services and communications for retailer’s FMCG requirements
#CarShop

CarShop provides ‘wholistic’ car buying experience

Published 08.09.14 by Retail Technology
Car supermarket group deploys retail solution for tracking and managing end-to-end customer journey