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Articles tagged #SOCIAL

Found 90 matching articles. Showing page 1 of 8.

#Swarovski

Swarovski unveils ‘wish list’ for social channels

Published 05.06.13 by Retail Technology
Creative digital agency creates Facebook ‘present finder’ e-commerce tool for leading jewellery retail brand
#Customer service

Why modern customer service has to be omnichannel

Published 09.04.13 by Retail Technology
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands
#Contact

Contact centres hold service key

Published 10.04.13 by Retail Technology
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment
#Customer

Poor service loses UK e-retail £20bn

Published 12.04.13 by Retail Technology
Rude, slow and sloppy online responses affect 65% of online shoppers according to survey carried out by online customer helpdesk provider for small-to-midsized businesses
#Customer service

UK consumers expect ‘bricks and clicks’ integration

Published 19.04.13 by Retail Technology
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands
#North Face

The North Face offers experiential rewards

Published 23.04.13 by Retail Technology
VIPeak aims to give outdoor clothing brand’s customers rewards beyond the shopping experience to increase levels of engagement and insight
#Fashion

How to be a proactive fashion retailer

Published 07.05.13 by Retail Technology
Retail consultant Richard Emmott shares some top tips on how fashion retailers should prepare to capitalise on the ongoing development of multichannel retailing
#Unilever

Unilever gets rapid social roll out

Published 21.05.13 by Retail Technology
Works with systems integrator to build digital social platform for global consumer marketing communications in three months
#Activist

Why retailers need to IT to monitor NGOs

Published 22.05.13 by Retail Technology
The rise of activist organisations, in concert with the power of the internet and social networks, is forcing retailers to monitor their brands ever more closely according to expert Robert Blood
#Order

Social media study reveals best practice

Published 18.06.13 by Retail Technology
Research into how online order confirmation pages are used to increase sales and customer engagement reveals retailers are missing out
#NuBlue

Hosting firm supports local trader initiative

Published 12.06.13 by Retail Technology
NuBlue backs first pilot of research project designed to help traders track customer buying habits in its local community
#Bassbuds

Bassbuds increases social media buzz

Published 21.06.13 by Retail Technology
Online retailer boosts customer engagement and conversions with new social marketing platform, with a 5-10% monthly increase in sales