News

Paramount Restaurants feed appetite for customer feedback

Group of household restaurant chains targets improves customer service insight and improvement with feedback programme   Paramount Restaurant Group, which includes Chez Gérard, Bertorelli, Livebait and Caffè Uno, has launched a customer insight programme with Empathica in 74 of its restaurants. The programme will gain valuable customer insight and enable Paramount to manage and improve their customer service offering.  

PCI Security Standards Council names new chair

Bruce Rutherford, Payment security expert from MasterCard is named new chairperson to help guide release of new payment standards in 2010

London 2012 appoints online merchandise shop operator

The London Organising Committee of the Olympic Games and Paralympic Games (LOCOG) has appointed an e-cmmerce provider to build and operate the London 2012 online store

Retail printer touts efficiency, green credentials

New PoS printer power consumption strategy announced by printer manufacturer

Check Point partners with hybris e-commerce

Multichannel link up provides security provider enhanced customer and employee engagement, as well as services

Farmfoods embarks on UK-wide PoS upgrade

UK frozen food retailer chooses Tailwind's SafeBase for chip and PIN, as part of systems update

Online fraud: Number one threat to UK merchants

Latest survey reveals 1.8% of online revenue lost to payment fraud

SPAR pilots NCR self-checkout in Slovenia

NCR self-checkouts to save shoppers time and money in Slovenian stores of the world’s largest food retail chain

Online fraud: Number one threat to UK merchants

Latest survey reveals 1.8% of online revenue lost to payment fraud

SPAR pilots NCR self-checkout in Slovenia

NCR self-checkouts to save shoppers time and money in Slovenian stores of the world’s largest food retail chain

The Co-operative markets in-house store system

Major retailer moves to take till system to market, touting scalability, flexibility and control benefits

More shoppers opt for home comforts of online

Logan Tod & Co.’s annual Online Shopping Index predicts a sales increase of more than 20% for Christmas 2010 equivalent to £1.26 billion

The Co-operative markets in-house store system

Major retailer moves to take till system to market, touting scalability, flexibility and control benefits

More shoppers opt for home comforts of online

Logan Tod & Co.’s annual Online Shopping Index predicts a sales increase of more than 20% for Christmas 2010 equivalent to £1.26 billion

Online delivery survey shows improvements

Delivery trends revealed in 2010 online retail delivery report, including continued improvement in customer service levels  

Study reveals widespread telecoms and sourcing dissatisfaction

Top 500 global corporations lose £12 billion annually due to sourcing failures, with retailers losing out of 20% of contract spend in savings

2009 ends on record high for online retail

Online retail market bucked economic trends with 14% growth in 2009, while online trade body predicts 13% more growth in 2010

Turkish retailer slashes email marketing costs

Yemeksepeti manages explosive growth, while keeping annual email marketing costs with in-house system

Social media heavyweights drives voucher site sales

The viral nature of social media platforms has contributed to increased online retail sales, as cash-strapped shoppers hunt for a bargain  

Social media heavyweights drive voucher site sales

The viral nature of social media platforms has contributed to increased online retail sales, as cash-strapped shoppers hunt for a bargain