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Articles tagged #CALL

Found 11 matching articles.

#Survey

Survey: consumers distrust call centre security

Published 11.03.13 by Retail Technology
Banks, retailers and mobile operators fare poorly in consumer perception stakes, as six million end relationship with organisations each year due to call centre security concerns
#Customer service

Why modern customer service has to be omnichannel

Published 09.04.13 by Retail Technology
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands
#Contact

Contact centres hold service key

Published 10.04.13 by Retail Technology
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment
#Customer service

UK consumers expect ‘bricks and clicks’ integration

Published 19.04.13 by Retail Technology
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands
#Survey

New survey finds 70% of Brits abandon online carts

Published 10.07.13 by Retail Technology
The latest in our series of ‘Ask the Expert’ articles explores why new research has found online basket abandonment remains high
#Survey

SURVEY: Call centre fraud prevention found lacking

Published 20.09.13 by Retail Technology
New research shows consumers positively favour brands and call centres that provide tangible reassurance over card payment security
#Online

One in three consumers prefer to talk

Published 02.12.13 by Retail Technology
New report finds consumers are frustrated at being forced to interact with businesses online, with one in three preferring to talk to someone on the phone before buying
#Glossybox

Glossybox optimises global customer service

Published 12.02.14 by Retail Technology
The online beauty retailer partners over new customer contact centre systems in Europe, with plans to expand into China, Japan, Korea and the US
#Lacoste

Lacoste selects order management system

Published 23.04.14 by Retail Technology
Global fashion brand will use software manage international omnichannel retail operation to boost conversion, loyalty and the lifetime value of its customers
#Monsoon

E-commerce deal takes Monsoon Accessorize global

Published 16.12.11 by Retail Technology
Fashion retailer selects hybris for international multichannel roll out
#PCI DSS

‘Toxic legacy call recordings’ pose risk

Published 02.07.13 by Retail Technology
Over a billion call recordings containing payment card details put UK retailers at risk of breaching PCI DSS regulations