Articles tagged #CALL
Found 13 matching articles. Showing page 1 of 2.
#Survey
Survey: consumers distrust call centre security
Published 11.03.13 by Retail Technology
Banks, retailers and mobile operators fare poorly in consumer perception stakes, as six million end relationship with organisations each year due to call centre security concerns#Customer service
Why modern customer service has to be omnichannel
Published 09.04.13 by Retail Technology
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands#Contact
Contact centres hold service key
Published 10.04.13 by Retail Technology
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment#Customer service
UK consumers expect ‘bricks and clicks’ integration
Published 19.04.13 by Retail Technology
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands#Survey
New survey finds 70% of Brits abandon online carts
Published 10.07.13 by Retail Technology
The latest in our series of ‘Ask the Expert’ articles explores why new research has found online basket abandonment remains high#Survey
SURVEY: Call centre fraud prevention found lacking
Published 20.09.13 by Retail Technology
New research shows consumers positively favour brands and call centres that provide tangible reassurance over card payment security#Online
One in three consumers prefer to talk
Published 02.12.13 by Retail Technology
New report finds consumers are frustrated at being forced to interact with businesses online, with one in three preferring to talk to someone on the phone before buying#Glossybox
Glossybox optimises global customer service
Published 12.02.14 by Retail Technology
The online beauty retailer partners over new customer contact centre systems in Europe, with plans to expand into China, Japan, Korea and the US #Lacoste
Lacoste selects order management system
Published 23.04.14 by Retail Technology
Global fashion brand will use software manage international omnichannel retail operation to boost conversion, loyalty and the lifetime value of its customers #Monsoon
E-commerce deal takes Monsoon Accessorize global
Published 16.12.11 by Retail Technology
Fashion retailer selects hybris for international multichannel roll out#Customer
Golfbreaks expands to multimedia contact centre
Published 28.02.12 by Retail Technology
Customer service hits a hole-in-one thanks to full multimedia contact centre infrastructure implementation#PCI DSS
‘Toxic legacy call recordings’ pose risk
Published 02.07.13 by Retail Technology
Over a billion call recordings containing payment card details put UK retailers at risk of breaching PCI DSS regulations