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Articles tagged #CHAT

Found 15 matching articles. Showing page 1 of 2.

#Customer service

Why modern customer service has to be omnichannel

Published 09.04.13 by Retail Technology
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands
#Customer service

UK consumers expect ‘bricks and clicks’ integration

Published 19.04.13 by Retail Technology
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands
#Communications

Consumers expect cross-channel comms

Published 05.05.10 by Retail Technology
Survey of 16 countries shows companies face increasing customer service challenges from lack of cross-channel communications
#customer service

SURVEY: UK retail delivers poor Twitter customer service

Published 09.07.14 by Retail Technology
New research found that email was a more effective customer service channel than social media for top UK retailers
#Potters Resort

Live video booking spike at Potters Resort

Published 08.08.14 by Retail Technology
The five star holiday village has reported a 670% increase in bookings after replacing text-based chat with live video assistance
#Amazon

Amazon invests in chatbot technology

Published 22.09.16 by Retail Technology
Amazon has joined the rush to buy chatbot technology with the acquisition of artificial intelligence company Angel.ai, according to Tech Crunch
#Made.com

Made.com partners for live chat

Published 16.05.17 by Retail Technology
Fashion retailer Made.com is implementing live chat so showroom staff can assist online customers
#Nordstrom

Nordstrom embraces Snapchat for Anniversary Sale

Published 19.07.17 by Retail Technology
US department store Nordstrom will make particular use of Snapchat for this year’s annual Anniversary Sale which begins 21 July
#Chatbots

Chatbots – not just for customers

Published 18.04.18 by Retail Technology
Chatbots are growing in popularity throughout retail but are they just for customers? Parham Saebi, head of client services at Arvato UK & Ireland, believes they have just as vital a role in supporting retail staff too
#World Duty Free

WeChat Pay comes to Heathrow

Published 26.10.18 by Retail Technology
World Duty Free at Heathrow airport is now offering Chinese e-wallet payment service WeChat Pay to Chinese visitors
#Ocado

Ocado using new integrated live chat software

Published 19.11.18 by Retail Technology
Online grocer Ocado is blazing a trail as one of the first companies trying out a new integrated social, live chat and CRM ecosystem
#Adidas

Adidas turns to AR with Snapchat

Published 17.12.18 by Retail Technology
Footwear and sports clothing giant Adidas is taking advantage of Snapchat’s augmented reality tools with its latest product launch