Articles tagged #SERVICE
Found 115 matching articles. Showing page 1 of 10.
#Anglia Co-operative
Anglia Co-Operative unifies store management processes
Published 22.02.10 by Retail Technology
Productivity management system implemented across entire convenience, supermarket and department store portfolio#Customer service
Why modern customer service has to be omnichannel
Published 09.04.13 by Retail Technology
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands#Bristan
STUDY: Bristan updates customer contact
Published 09.04.13 by Retail Technology
UK bathroom product supplier implements next-generation customer contact infrastructure to future-proof its customer services strategy#Contact
Contact centres hold service key
Published 10.04.13 by Retail Technology
As customer service becomes a key differentiator, retail brands are demanding their call centres work even harder, according to contact centre technology expert, Joe Doyle in the next in a series of expert comment#Customer
Poor service loses UK e-retail £20bn
Published 12.04.13 by Retail Technology
Rude, slow and sloppy online responses affect 65% of online shoppers according to survey carried out by online customer helpdesk provider for small-to-midsized businesses#Customer service
UK consumers expect bricks and clicks integration
Published 19.04.13 by Retail Technology
New survey finds customers are seeking consistency, not complications, and reveals their pet peeves from interactions across the platforms and locations of retail brands#Transactis
E-retailers ignore false lost goods claims
Published 22.04.13 by Retail Technology
New research finds most online retailers see fraud associated with goods lost in transit as threat but dont have strategy to deal with problem#Communications
Consumers expect cross-channel comms
Published 05.05.10 by Retail Technology
Survey of 16 countries shows companies face increasing customer service challenges from lack of cross-channel communications#Fenwick
Fenwick launches free instore Wi-Fi
Published 16.05.13 by Retail Technology
Department store retailer signs up with BT to offer shoppers wireless internet access across its estate as part of its plans to boost customer service#DFS
DFS factory goes live with new ERP
Published 24.05.13 by Retail Technology
The sofa manufacturer and retailer introduces new software to streamline and manage output from its manufacturing sites#JJ Food Service
Catering supplier is UK's first with new ERP
Published 03.06.13 by Retail Technology
JJ Food Service is first in the UK to sign up new supply chain software company to extend existing system functionality# Hybris
E-commerce partners add competitive edge
Published 29.05.13 by Retail Technology
Independent study finds retailers and manufacturers becoming increasingly reliant on e-commerce technology providers to deliver a strategic advantage