Market Analysis
#Multichannel
Retailers urged to personalise service
Published 03.05.13 by Retail Technology
Telecommunications expert Feilim Mackle discusses how retailers need to adopt a more personal approach to the customer journey to keep pace with 'Digital Britain'#Location
Locating a strategic advantage in retail
Published 30.04.13 by Retail Technology
Location is playing an increasingly valuable role when analysing data, according to analytics strategist Graham Wallace, helping retailers like The Co-operative and Argos gain competitive advantage #Blue Yonder
Predictive analytics: a retail game-changer
Published 26.04.13 by Retail Technology
‘Big data’ expert Rakesh Harji examines the challenges and rewards of rolling out a predictive analytics solution in today’s retail market#Coupon
Fighting coupon mis-redemption
Published 23.04.13 by Retail Technology
Brendan McKeown, voucher and coupon data management and financial clearing technology expert, highlights the benefits to retailers of adopting e-clearing#Big data
Harnessing the power of business information
Published 19.04.13 by Retail Technology
Data scientist Brendan Moran discusses how retailers can benefit from make more of the data their businesses generate for greater agility and competitive advantage #Webb-Morgan
Store retailers drive customer experience focus
Published 16.04.13 by Retail Technology
Business blogger, Megan Webb-Morgan argues the importance of technology in helping retail brands focus on customer experience as a differentiator#Customer service
Why modern customer service has to be omnichannel
Published 09.04.13 by Retail Technology
Mike Hughes, customer contact specialist, argues that retailers must adopt an omnichannel, 'big data' approach to meet modern customer service demands#Group buying
Group buying gets ahead with mobile
Published 04.04.13 by Retail Technology
Online affiliate marketing strategist Matt Swan shares insight into an area making the most of advertising potential of mobile commerce growth#Cloud computing
Cloud supports supply chain visibility
Published 26.03.13 by Retail Technology
Supply chain automation ID expert Marcel Kars asks if cloud computing can resolve complex traceability challenges facing food manufacturers and retailers#Wi-Fi
Retailers ‘tool up’ with apps, cloud and security
Published 22.03.13 by Retail Technology
Enterprise technology company chief Stephen Keenan has advice for retailers feeling overwhelmed by the constantly evolving technology environment and increasing demand for more immersive shopping experiences#Ethics
Maintain ethical processes in your supply chain
Published 15.03.13 by Retail Technology
Appearance is everything, not only in the fashion world. But when it comes to sourcing and procurement, ethics count too according to supply chain management expert, Sarah Heath#Kronos
Work Your Proper Hours Day
Published 01.03.13 by Retail Technology
Workforce management expert Simon Macpherson calls time on the UK’s long-hours culture and looks at ways that retailers can improve employee health and retention
#mobile
The mobile revolution in retail
Published 26.02.13 by Retail Technology
Web design expert Mark Curtis discusses the influence of mobile services on the shopping experience and what retailers need to do to take advantage of this trend#Wipro
Using analytics to change retail outcomes
Published 22.02.13 by Retail Technology
K.R. Sanjiv and P. Srinivasa Rao of Wipro Technologies argue that analytics are the key to developing competitive differentiators in an increasingly diverse and complex retail marketGoogle Shopping goes from free to fee
Published 14.02.13 by Retail Technology
As Google today implements paid Shopping Product Search results, e-commerce expert Seamus Whittingham discusses how retailers trading online can now make the most of Google ShoppingIs showrooming here to stay?
Published 05.02.13 by Retail Technology
Todd Starcevich discusses the future of store shopping ‘showrooming’ trend and how retailers can use foot traffic data and analysis to harness it for competitive advantage in 2013Time to give video comms a second shot
Published 04.02.13 by Retail Technology
Dan Tanel discusses the reasons why legacy video communications systems fell into disuse and why retail businesses should now reconsider these solutions to help create operational efficiencies, drive customer loyalty and boost companies’ bottom line#eBay
Can eBay and Amazon help retail start-ups grow?
Published 29.01.13 by Retail Technology
While starting a business online has definitely become easier than ever, it does take a lot of work and time, not to mention capital, as finance expert Camilla Gilbro points outBalancing bricks with clicks
Published 24.01.13 by Retail Technology
In light of the demise of retailers Jessops, HMV and Blockbuster, e-commerce data expert Guy Mucklow discusses a sad, but also what he sees as an inevitable, week for British retailCutting-edge call handling
Published 15.01.13 by Retail Technology
Networking expert Andrew Bale argues that the latest call handling technology can be a saving grace for retailers in an increasingly online world
