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Ask The Expert

#Retail technology

Technology is the key

Published 06.06.18 by Retail Technology
Reducing the cost to serve through driving operational efficiency while also encouraging innovation is a difficult balancing act for retailers. But Zynstra CEO Nick East says retail technology is the key
#Augmented reality

The new retail reality

Published 31.05.18 by Retail Technology
How far can augmented reality go in terms of retail? Jean-Denis Garo, from Mitel, thinks its time to prepare for the augmented sales person
#Conversational commerce

Talking sales

Published 15.05.18 by Retail Technology
The rise of voice technology has been rapid but what effect will it have on the retail industry? Quill CEO Ed Bussey looks at the potential impact of ‘conversational commerce’
#GDPR

GDPR: this year’s Millennium Bug?

Published 24.04.18 by Retail Technology
Should GDPR be a major concern to retailers? Is it the new Millennium Bug? Ketan Patel, CIO at tcc global, cuts through the scaremongering and explains why it’s a great opportunity for retailers
#Chatbots

Chatbots – not just for customers

Published 18.04.18 by Retail Technology
Chatbots are growing in popularity throughout retail but are they just for customers? Parham Saebi, head of client services at Arvato UK & Ireland, believes they have just as vital a role in supporting retail staff too
#AI

When AI and IoT meets FMCG

Published 11.04.18 by Retail Technology
AI and the Internet of Things are clearly influencing retail as a whole, but what effect can it have on FMCG in particular? Alison Martin, marketing and communications director at Kantar Worldpanel, provides the answers
#Amazon Go

Catching the on-the-go consumer

Published 06.04.18 by Retail Technology
Winning over the on-the-go consumer is crucial to modern retail, but how do you do it? Data is the key according to Smriti Kataria, director of research and marketing for Near
#Omnichannel

The Age of Assistance

Published 03.04.18 by Retail Technology
Google UK's Martijn Bertisen explains how businesses can stay ahead in retail's digital age as we enter the ‘Age of Assistance’
#Apps

Why retailers can stick with apps

Published 29.03.18 by Retail Technology
Paul Barnes, territory director Northern Europe and Middle East for App Annie, explains why he believes apps bind the digital and in-store experience
#Dropship

Shop till you drop(ship)

Published 21.03.18 by Retail Technology
It may be nothing new and have a somewhat chequered past, but, if executed correctly, dropshipping can be a life saver for retailers struggling to meet the demands of the ‘Amazon effect’, says Virtualstock chief customer officer Carolyne Turnbull
#Amazon Go

Amazon Go: Retail Revolution or Simple Evolution?

Published 16.03.18 by Retail Technology
Rob Griffiths, division manager at BMc Equip, looks at Amazon Go’s checkout-free grocery store, and asks whether it’s really the start of a revolution, or a simple show of Amazon’s financial pull
#KFC

Warehousing on-demand saves KFC

Published 26.02.18 by Retail Technology
The KFC logistics nightmare brought the takeaway giant to a literal standstill but gave an online warehousing marketplace the chance to prove its worth. Stowga CEO Charlie Pool explains all
#Retail technology

The customer comes first

Published 20.02.18 by Retail Technology
While 2018 is gearing up to be THE year of technology in retail, Stuart Parker, category director for Retail Marketing, urges retailers not to forget the customer experience
#Age verification

The age of online ID

Published 16.02.18 by Retail Technology
With more products being added to the list of age-restricted items, what will enforcing online age verification mean for retailers? Alastair Graham, CEO of AgeChecked, explains
#Valentines Day

Analytics and retail: a match made in heaven

Published 14.02.18 by Retail Technology
Paul Winsor, from Qlik, and Rachel Lund, head of insight and analytics at British Retail Consortium, explain how the real romance on Valentine’s Day is between retail and analytics
#Mobiles

Clicks to save bricks in 2018

Published 25.01.18 by Retail Technology
Is 2018 the year that retailers still not making the most of mobile have to finally come up to scratch? Judopay CEO Ryan Farley thinks so
#Future Platforms

Visualising sales

Published 11.01.18 by Retail Technology
What are the visual search tools of the future and how could they hold the key to increasing mcommerce transactions for retailers? Olivier Legris, lead strategist at Future Platforms explains
#Apple Pay Cash

Keeping up with POS

Published 20.12.17 by Retail Technology
With options growing every year, how can retailers best deploy mobile point of sale (POS) technologies? Paul Ybarra, SVP of Tangoe, explains
#Legacy systems

Legacy systems: Time to reset?

Published 13.12.17 by Retail Technology
Legacy systems have become something of an obstacle for retailers seeking to become true omnichannel operators. So is it time to start over? Edward Osborne, director of retail sector at Virtualstock, explains the best route forward
#Ecommerce

What’s in store for ecommerce?

Published 08.12.17 by Retail Technology
What does the future look like for ecommerce? BrightPearl’s Derek O’Carroll predicts the key trends for 2018