Ask The Expert

What do retailers really want from technology?

Published 18.04.22 by Retail Technology

What do retailers really want? Retail technology that delivers the best customer experience says Red Ant CEO Sarah Friswell

#Security

Retail’s Achilles heel

Published 27.03.22 by Retail Technology

There’s been a meteoric rise in bots and automated attacks as cybercriminals exploit APIs to commit fraud. Shreyans Mehta, CTO, at Cequence Security reveals some of the attacks suffered by retailers and how the sector can defend against them.

#Skills

Solving the skills shortage

Published 24.02.22 by Retail Technology

It’s no secret that retail is suffering from a major skills shortage but can technology play a part in resolving the issue? WorkJam’s Mark Williams says yes

#Returns

The returns hangover

Published 08.02.22 by Retail Technology

The retail industry faces two major headaches as it moves into a new year: online returns and tackling growing waste. But, by using smart technology retailers can become more sustainable while saving a fortune in 2022, writes OtailO chief executive Ronit Mayer.

#payments

What’s next for payment technology?

Published 07.02.22 by Retail Technology

The last two years have shown it’s impossible to predict exactly how, when and where the payments landscape will move. But here’s Peter Moore from It’s Lolly with his take

#Trends

Shaping the future of retail

Published 14.01.22 by Retail Technology

Retail technology has really come to the fore during the pandemic as companies pivot to survive and thrive. But what will be the key tech trends in 2022? Validify CEO Fergal O’Mullane gives his take.

#CX

CX in 2022

Published 06.01.22 by Retail Technology

What will the big customer experience trends be in 2022? AR and personalisation will be at the fore says Paige O’Neill from Sitecore

#Innovation

The retail quickening

Published 21.12.21 by Retail Technology

Colin Neil, MD of Adyen UK, explains the retail ‘quickening’ and the dawn of adaptability

#Marketplaces

Merry marketplaces

Published 13.12.21 by Retail Technology

Supply chain disruption is sadly inevitable this holiday season but the marketplace model can limit the impact of it says Mirakl’s Luca Cassina

#Loyalty

Staying loyal

Published 30.11.21 by Retail Technology

Closing the gap between online and in-store loyalty has become vital in modern retail but how should you go about it? Sverre Thurn-Basberg, head of loyalty and merchant insights, merchant services at Nets Group offers some advice

#SparkPost

Email measurement explained

Published 22.11.21 by Retail Technology

Sam Holding, Head of International at SparkPost, looks at how email measurement metrics can yield fascinating and useful insights about your customers

#Metapack

Delivering peak savings

Published 12.11.21 by Retail Technology

Metapack looks at three ways for fast-growing companies to cut cost-to-deliver this peak season

#metapack

Delivering under pressure

Published 06.10.21 by Retail Technology

In our latest Ask The Expert, Metapack answers the question of how best to safeguard the delivery experience in a peak season mired by shortages

#ecommerce

The rise of headless commerce

Published 09.09.21 by Retail Technology

Analysts have been banging the drum for ‘headless commerce’ recently but why has it taken on such added importance? ecommerce expert and Spryker CEO Alexander Graf explains

#POS

The Future View on Point of Sale

Published 02.09.21 by Miya Knights

As retailers look to encourage shoppers back into stores, Manhattan Associates Solutions Executive, Joe Kamara discusses future-fit technology options to deliver on heightened consumer expectations

#HybridRetail

Hybrid hopes

Published 12.07.21 by Retail Technology

What is hybrid retail and how can retailers navigate a new post-pandemic landscape? Lysa Campbell, CEO of Retail Marketing Group, explains

#Fraud

Turning the clock back on fraud

Published 09.07.21 by Retail Technology

How will companies be able to get fraud to return to pre-pandemic levels as we ease back into something more resembling normal? Rafael Lourenco, EVP at ClearSale, give his take

#RFID

RAIN to wash away post-COVID hangover?

Published 14.06.21 by Retail Technology

Normality is returning to shopping, but how should the traditional store be reimagined in a post lockdown world? Vincent Videlaine, Impinj director business development EMEA gives his view

#Fraud

Fighting fraud with tech

Published 27.05.21 by Ralf Gladis

The technological progress of retail has created a wealth of opportunities for criminals. From credit card fraud to the theft of passwords, they have had a field day for years at significant cost to retailers, and the customer. Ralf Gladis, CEO, Computop explains how to fight back with technology