Ask The Expert
#Consumers
Winning the hearts of consumers
Published 13.12.18 by Retail Technology
Retail brands need to engage with millennial and Gen Z consumers but
how best to do this? Dating apps could be the key says Peter Foster from Match Media Group
#Black Friday
Technology the key to Black Friday survival
Published 07.12.18 by Retail Technology
Is Black Friday still here to stay despite certain retailers choosing to shun it? It should be if you have the right infrastructure to meet consumer demand says Virtualstock co-founder Ed Bradley
#Fat Face
‘Tis the season to integrate
Published 29.11.18 by Retail Technology
Is there a secret ingredient to retail success at in the crucial pre-Christmas period? Sreekanth Cherukuri from Whishworks believes ecommerce integration is the key as Fat Face showed last year
#Black Friday
The Dark Side of Black Friday
Published 21.11.18 by Retail Technology
A good Black Friday period can make a retailer’s year but it can also cause significant brand damage if things go wrong says Andrew Vermes, Senior Consultant at Kepner-Tregoe #Customer service
Small retailers, big future?
Published 28.10.18 by Retail Technology
Elite retailers are using cutting edge solutions to keep customers happy, but what does the future of customer service look like for small retailers? Nikki Flanders, COO, Opus Energy, takes a look#Age verification
Verifying sales
Published 25.10.18 by Retail Technology
As today’s retail landscape embraces digital technologies, where does age verification technology fit in? Yoti’s John Abbott argues that it is the last piece in securing seamless retail transactions.
#Voice commerce
Talking sales
Published 28.09.18 by Retail Technology
Is voice commerce overhyped? Or can it be the saviour of the High Street? Infor’s Simon Niesler looks at how to capitalise on the new era of voice shopping#Overseas expansion
The retail tech travel guide
Published 21.09.18 by Retail Technology
Overseas expansion is playing an increasingly important part in growth strategies, but how do retailers ensure it’s done successfully? Data and analytics are key says Andy Berry, VP EMEA software solutions, at Pitney Bowes#Crime
The sophisticated shoplifter
Published 23.07.18 by Retail Technology
Shoplifting remains a major problem for retailers despite numerous new anti-theft technologies, why? Flashpoint analyst Rob Cook explains with the help of new research #Digital transformation
The digital transformation opportunity
Published 15.07.18 by Retail Technology
The retail sector faces a clear challenge when it comes to digital transformation, so should companies be seeing it as just a headache? No, because retail stands to benefit more than most says Alfresco’s Christian Finzel#AI
Making AI deliver
Published 06.07.18 by Retail Technology
How do retailers make sure artificial intelligence delivers real worth? By being harder on themselves and their technology suppliers argues Valter Andersson, technical solutions manager at Nosto#VR
A switch in reality
Published 27.06.18 by Retail Technology
AR has been in the news for retailers recently with many companies pushing ahead with investment in the technology, but is it time to concentrate on VR opportunities instead? James Pruden from Xigen thinks so#Digital transformation
Connected commerce
Published 19.06.18 by Retail Technology
With connected shoppers demanding ever more connected experiences in store, how can retailers optimise physical encounters with consumers? Digitally-empowered store associates are the answer says Tania Oakey, marketing director (retail) at Cegid#Retail technology
Technology is the key
Published 06.06.18 by Retail Technology
Reducing the cost to serve through driving operational efficiency while also encouraging innovation is a difficult balancing act for retailers. But Zynstra CEO Nick East says retail technology is the key#Augmented reality
The new retail reality
Published 31.05.18 by Retail Technology
How far can augmented reality go in terms of retail? Jean-Denis Garo, from Mitel, thinks its time to prepare for the augmented sales person#Conversational commerce
Talking sales
Published 15.05.18 by Retail Technology
The rise of voice technology has been rapid but what effect will it have on the retail industry? Quill CEO Ed Bussey looks at the potential impact of ‘conversational commerce’#GDPR
GDPR: this year’s Millennium Bug?
Published 24.04.18 by Retail Technology
Should GDPR be a major concern to retailers? Is it the new Millennium Bug? Ketan Patel, CIO at tcc global, cuts through the scaremongering and explains why it’s a great opportunity for retailers #Chatbots
Chatbots – not just for customers
Published 18.04.18 by Retail Technology
Chatbots are growing in popularity throughout retail but are they just for customers? Parham Saebi, head of client services at Arvato UK & Ireland, believes they have just as vital a role in supporting retail staff too#AI
When AI and IoT meets FMCG
Published 11.04.18 by Retail Technology
AI and the Internet of Things are clearly influencing retail as a whole, but what effect can it have on FMCG in particular? Alison Martin, marketing and communications director at Kantar Worldpanel, provides the answers#Amazon Go
Catching the on-the-go consumer
Published 06.04.18 by Retail Technology
Winning over the on-the-go consumer is crucial to modern retail, but how do you do it? Data is the key according to Smriti Kataria, director of research and marketing for Near
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