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Ask The Expert

#COVID19

Customer is still king

Published 15.09.20 by Carole Gilkes
While COVID-19 may have had a major impact on retail one thing remains truer than ever - customer is king. But how do you keep on top of evolving customer demands? By keeping touch with evolving technology explains Carole Gilkes, chief customer officer at K3 Business Technologies
#DECTA

Interchange++ (IC++) pricing model - would it fit your business?

Published 04.09.20 by Retail Technology
Interchange++ is a type of pricing model which is most commonly used in Europe and the United States. This pricing model provides full transparency compared to other pricing types and as a result, offers a lower overall fee for Merchant or Payment Service Provider (PSP), writes DECTA
#COVID19

COVID and the cashierless store

Published 29.07.20 by Retail Technology
Are cashierless stores the future after COVID? Daniel Ackers from Cloud Technology Solutions thinks it’s a real possibility
#Brexit

Crossing the border

Published 20.07.20 by Retail Technology
Cross-border ecommerce retailers need to prepare for EU border checks from January 1, but what will it entail? Hurricane Commerce CEO Martyn Noble explains
#emerchantpay

Unlocking loyalty

Published 16.07.20 by Retail Technology
More than ever, customer loyalty is key to retailer success. But what do consumers really want? Emerchantpay’s Angus Burrell takes a look
#COVID19

COVID-19: Time to get creative with sourcing

Published 25.06.20 by Retail Technology
No retailer could have predicted the impact of COVID-19, but how do you combat such unprecedented events? By increasing sourcing channels and your ability to react says Virtualstock’s Tim Hay-Edie
#Cyber security

Confusion reigns

Published 15.06.20 by Retail Technology
Cybercriminals love confusion and the COVID-19 outbreak is creating the perfect environment for them. David Higgins from CyberArk explains how online shopping on the clock is feeding cybersecurity concerns
#COVID-19

COVID-19: A post-COVID retail world

Published 10.06.20 by Retail Technology
Following the rapid transformation of the retail sector in recent months, what will post-COVID retail look like? Kooomo CEO Ciaran Bollard gives his assessment
#Video conferencing

Getting the full picture

Published 05.06.20 by Retail Technology
COVID-19 has thrust video conferencing into the spotlight, but how important can it be to retailers? Jens Vang Lauridsen, VP of UK and Ireland at Lifesize, examines the benefits
#Last Mile

Going the Last Mile

Published 06.05.20 by Retail Technology
The customer last mile journey on order delivery has become all important, but how do you ensure you provide the best possible experience? Darko Atijas of True Altitude provides his expert opinion
#COVID-19

COVID-19: How traditional retail can fight back

Published 15.04.20 by Retail Technology
COVID-19 has traditional retailers gasping for breath while the ecommerce pure plays have the mildest of symptoms. There is a war on but surrender is not an option says Tim Hay-Edie from Virtualstock
#COVID-19

The COVID-19 playbook

Published 03.04.20 by Retail Technology
COVID-19 has put considerable pressure on the retail supply chain, so how do you ensure you rise to the challenge? Matthew Robertson, Co-CEO, NetDespatch, outlines the path
#Coronavirus

Working from home tips during COVID-19 crisis

Published 25.03.20 by Retail Technology
Are you working from home due to the COVID-19 outbreak? Are you finding it a difficult change to make? Here are five tips from HackerOne CEO Marten Mickos on remote work best practice
#Coronavirus

Retail resilience amid COVID-19

Published 23.03.20 by Retail Technology
Amid the turmoil of the COVID-19 pandemic, how do online retailers maximise productivity? Richard Bendelow, CEO of Aero Commerce, gives some timely advice
#Returns

The Returns Opportunity

Published 27.02.20 by Retail Technology
As the retail industry comes out of another stressful returns period, can there really be anything positive to come of it? Tim Hay-Edie of Virtualstock says yes
#Business 4.0

Is retail ready for a Business 4.0 future?

Published 03.02.20 by Retail Technology
Retailers are striving to be future ready but how do they take advantage of a Business 4.0 future? CS Krishnan from Tata Consultancy Services explains
#AI

Time for retailers to swap DIY for AI?

Published 10.01.20 by Retail Technology
Have you made a New Year resolution? If you’re a retailer it should be to embrace AI, argues Blue Yonder founder Michael Feindt
#Peak trading

Prepping for peak success

Published 13.12.19 by Retail Technology
This has been a troubling peak season for retailers but there are lessons to be learnt. Rob DeStefano from Ivanti Supply Chain looks at some best practice for a successful peak season
#Extended range

The extended range fitness test

Published 04.12.19 by Retail Technology
Offering an extended range can breathe new life into retailers but how can you make sure you compete effectively? Team work is the key, as Virtualstock’s Tim Hay-Edie explains
#Amazon

Amazon Clicks & Mortar: Marketing stunt or a sign of things to come?

Published 08.10.19 by Retail Technology
Should retail be worried about Amazon making serious moves into bricks and mortar? BLACKBX CEO Patrick Clover takes a look