Retail Technology
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Ask The Expert

#Customers

The new customer reality

Published 04.10.17 by Retail Technology
How important is customer interaction to modern retailers and what role can new technology play in this? Andreas Hassellöf, founder of Ombori Group, explains
#Returns

Happy returns?

Published 28.09.17 by Retail Technology
The returns epidemic is one of the biggest concerns facing retailers so what can be done about it? Dean Frew, CTO & SVP RFID Solutions at SML Group, offers a solution
#Downtime

Avoiding the cost of downtime

Published 20.09.17 by Retail Technology
With technology now such an intrinsic part of successful retail just how costly has downtime become and how can it be mitigated? Claudine Mosseri, group services director for ByBox, explains
#iPhone 8

The new iOpportunity

Published 13.09.17 by Retail Technology
Apple’s latest iPhone has launched to a predictable fanfare but what opportunities does it offer for tomorrow’s retailer? Tim Brooks, principal for digital initiatives and retail analytics at World Wide Technology, explains
#Customer experience

Experience is key

Published 06.09.17 by Retail Technology
Customer experience (CX) is essential to the success of any modern retail company but what role does technology play in this? VoiceSage’s John Duffy explains
#Christmas shopping

Scaling peaks

Published 22.08.17 by Retail Technology
Black Friday, Easter, Valentine’s Day and Christmas represent the biggest sales opportunities of the year for many retailers; but how many SMEs really look forward to the peak trading time? Mike Cockfield, MD, Khaos Control, reveals how to look forward with delight not dread
#Millennials

Connecting with the iGeneration

Published 18.08.17 by Retail Technology
While retailers are focussing on millennials are they missing out on reaching the increasingly crucial always connected iGeneration? Taptica strategic partnership lead Amit Dar thinks so and reveals how to reach them
#Ecommerce

Time to experiment

Published 17.08.17 by Retail Technology
Are retailers playing it too safe in the modern age? Marie Despringhere at Optimizely says experimentation is essential to boost revenue
#Customer experience

The customer experience blueprint

Published 09.08.17 by Retail Technology
In today’s digital age a great customer experience (CX) is paramount for the future growth and bottom line of any retailer. VoiceSage’s John Duffy explains how retailers are using technology to ensure CX meets or surpasses customer expectations
#Cyber security

Selling security

Published 01.08.17 by Retail Technology
Modern retailers are more a risk than ever from hackers and security breaches due to the immense flow of customer data into organisations. Derek O’Carroll, CEO of Brightpearl, discusses the risks and staying safe
#Amazon

Prime movers

Published 25.07.17 by Retail Technology
Hot off another big Prime Day, ICLP general manager Jason De Winne looks at how Amazon uses their latest consumer technology to build a deeper bond with customers
#AI

Putting the AI in retail

Published 05.07.17 by Retail Technology
We hear a lot about AI and retail but just how much potential does it have to change industry? Matthew Robertson, Co-CEO of NetDespatch, takes a look
#iPhone

Happy birthday iPhone

Published 04.07.17 by Retail Technology
The iPhone is a decade old but what has been its true effect on consumers and what may the future hold? Matthew Knight, head of strategic innovation at media agency Carat, provides some answers
#Big Data

Getting personal with big data

Published 28.06.17 by Retail Technology
James Blake, CEO at Hello Soda, on why personalisation through big data is now essential to retail success

The ecommerce minefield

Published 19.05.17 by Retail Technology
Redesigning ecommerce is a tricky business to get right but what are the major pitfalls to avoid? Giles Colbourne, CEO of cxpartners, takes us the through the major fails for retailers to avoid
#Connectivity

Making that connection

Published 10.05.17 by Retail Technology
Connectivity is essential to the modern retail environment but how do you maximise it? Steve Martin, VP and MD of consulting and analytics Europe at Acxiom, addresses the vital area
#Retail technology

The Human Factor

Published 13.04.17 by Retail Technology
Retail tech success depends on your human operating system, argues eCommera director of consulting Annabel Thorburn
#Fashion

Tech on trend

Published 22.03.17 by Retail Technology
The global Fashion Weeks have been in full swing but what key retail tech trends are emerging from them? Martin McNulty, CEO at Forward3D, sees social media as the catalyst for change
#Uber

Driving force

Published 03.03.17 by Retail Technology
With next day delivery becoming a must-have rather than a nice-to-have for ecommerce companies, could we be about to see an ‘uberisation’ of the delivery market? Matthew Robertson, co-CEO, NetDespatch, thinks so.
#ecommerce

How to re-platform for cross-border ecommerce success

Published 15.09.16 by Retail Technology
Nir Debbi, co-founder and CMO at Global-e, on the importance and key considerations of re-platforming for cross-border ecommerce business