Ask The Expert

Time to experiment

Published 17.08.17 by Retail Technology

Are retailers playing it too safe in the modern age? Marie Despringhere at Optimizely says experimentation is essential to boost revenue

#Customer experience

The customer experience blueprint

Published 09.08.17 by Retail Technology

In todays digital age a great customer experience (CX) is paramount for the future growth and bottom line of any retailer. VoiceSages John Duffy explains how retailers are using technology to ensure CX meets or surpasses customer expectations

#Cyber security

Selling security

Published 01.08.17 by Retail Technology

Modern retailers are more a risk than ever from hackers and security breaches due to the immense flow of customer data into organisations. Derek OCarroll, CEO of Brightpearl, discusses the risks and staying safe

#Amazon

Prime movers

Published 25.07.17 by Retail Technology

Hot off another big Prime Day, ICLP general manager Jason De Winne looks at how Amazon uses their latest consumer technology to build a deeper bond with customers

#AI

Putting the AI in retail

Published 05.07.17 by Retail Technology

We hear a lot about AI and retail but just how much potential does it have to change industry? Matthew Robertson, Co-CEO of NetDespatch, takes a look

#iPhone

Happy birthday iPhone

Published 04.07.17 by Retail Technology

The iPhone is a decade old but what has been its true effect on consumers and what may the future hold? Matthew Knight, head of strategic innovation at media agency Carat, provides some answers

#Big Data

Getting personal with big data

Published 28.06.17 by Retail Technology

James Blake, CEO at Hello Soda, on why personalisation through big data is now essential to retail success

The ecommerce minefield

Published 19.05.17 by Retail Technology

Redesigning ecommerce is a tricky business to get right but what are the major pitfalls to avoid? Giles Colbourne, CEO of cxpartners, takes us the through the major fails for retailers to avoid

#Connectivity

Making that connection

Published 10.05.17 by Retail Technology

Connectivity is essential to the modern retail environment but how do you maximise it? Steve Martin, VP and MD of consulting and analytics Europe at Acxiom, addresses the vital area

#Retail technology

The Human Factor

Published 13.04.17 by Retail Technology

Retail tech success depends on your human operating system, argues eCommera director of consulting Annabel Thorburn

#Fashion

Tech on trend

Published 22.03.17 by Retail Technology

The global Fashion Weeks have been in full swing but what key retail tech trends are emerging from them? Martin McNulty, CEO at Forward3D, sees social media as the catalyst for change

#Uber

Driving force

Published 03.03.17 by Retail Technology

With next day delivery becoming a must-have rather than a nice-to-have for ecommerce companies, could we be about to see an uberisation of the delivery market? Matthew Robertson, co-CEO, NetDespatch, thinks so.

#ecommerce

How to re-platform for cross-border ecommerce success

Published 15.09.16 by Retail Technology

Nir Debbi, co-founder and CMO at Global-e, on the importance and key considerations of re-platforming for cross-border ecommerce business

#Mulberry

Should retailers care about what music they play in-store?

Published 18.09.14 by Retail Technology

Music and branding specialist Rob Wood examines the impact of music on a retailers brand and customer relationship

#e-commerce

Should e-commerce companies target specialist marketplaces?

Published 02.07.14 by Retail Technology

In answer to our homepage poll, a marketplace distribution expert debates whether e-commerce companies should target specialist marketplaces.

#Store

Tech-empowered staff win at point of sale

Published 31.03.14 by Retail Technology

People management expert John Berry discusses the impact technology is having on retailers' attempts to better inform staff and so improve levels of customer service

#Tesco

Is the Clubcard dead as a loyalty scheme?

Published 26.02.14 by Retail Technology

Simon Towner, retail technology expert, questions whether the scheme, its format and its competitive value are costing Tesco more than it gains

#Sales

Are end-of-season 'sales' the best way to clear stock?

Published 13.02.14 by Retail Technology

Online sales technology expert Phil Bird ponders the short-term gains of selling off surplus stock cheaply against the long-term risks to brand and the bottom line

#Online

Are international sales worth the risk?

Published 31.01.14 by Retail Technology

E-commerce technology expert Phil Rothwell examines whether the opportunities of growing international sales online outweigh the additional regulations and costs